Protection assistant (PSS Counsellor)

About the job:

Under direct line management of Protection Team Leader, Protection Assistant (PSS Counsellor) is responsible for providing psychosocial support services within the mandate of DRC protection services, and based on the PSS unit plan, including counselling, sustained and structured PSS, unstructured PSS (workshops and awareness sessions) using a targeted approach based on established vulnerability criteria.

Duties and Responsibilities

• Ensure effective, appropriate and safe implementation of all assigned PSS activities in designated area of duty under the supervision of Protection Team Leader and with technical guidance from Protection Manager.
• Adhere to DRC SOPs for PSS services to ensure high quality service provision. 
• Contribute to service mapping of other humanitarian actors in the area for effective and safe referrals. 
• Provide regular accurate and timely reports on activities, as assigned by line manager.
• Uphold data management and privacy policies by ensuring the correct collection and storage of beneficiary data and maintaining the highest standards of data protection and confidentiality. 
• Carry out other relevant tasks as assigned by the line manager.
• Conduct duties in accordance DRC Code of Conduct and DRC Syria Safety procedures.

Required:

• Relevant professional experience of minimum 2 years, with at least 1 year of demonstrated experience working with people in acute distress. 
• Advanced communication skills with individuals in crisis, experiencing trauma and other conflict-induced stresses. 
• Strong understanding of humanitarian programming with emphasis on protection and psychosocial support services.
• Strong ability to organize work, meet deadlines, prioritize work under pressure, multitasking and maintain attention to details.
• Good interpersonal and problem-solving skills, creativity and flexibility.
• Ability to work well in teams and promote teamwork, comfortable in a multi-cultural environment, ability to handle pressure well. 
• Demonstrated experience using MS Office (Word, Excel).

Education:

Bachelor’s degree in social sciences, psychology, sociology, behavioural sciences

Languages:

Fluent written and spoken Arabic

Working knowledge of English desirable

In this position, you are expected to demonstrate DRC’ five core competencies:  

Striving for excellence: You focus on reaching results while ensuring an efficient process.

Collaborating: You involve relevant parties and encourage feedback.

Taking the lead: You take ownership and initiative while aiming for innovation.

Communicating: You listen and speak effectively and honestly.

Demonstrating integrity: You act in line with our vision and values.

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy.

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