Eligibility: Syrian Nationals or Syrian/Palestinian Nationals or candidates who have a work permit and residency in Syria.
JOB PURPOSE
To coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services in line with WFP’s strategy.
Organizational
KEY ACCOUNTABILITIES (not all-inclusive)
Within delegated authority, the IT Operations Associate will be responsible for the following duties:
1. Support the operation and maintenance of the VSAT systems and the Fortigate firewall systems in WFP offices across the country.
2. Actively participate in the design and implementation of the new high availability server system.
3. Implement and test new hardware for improving and upgrading system
performance: install any technology upgrades as required
4. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.
5. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
6. Resolve queries independently, escalating if required, to ensure that standard IT
questions are answered and accurate information is provided to staff.
7. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
8. Support the co-ordination of new application implementation in order to provide
WFP staff with the tools they need to perform effectively.
9. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
10. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
11. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
12. Draft standard material such as end-user, guideline and technical documentation to ensure staff have access to required information about IT services and products.
13. Follow set emergency response processes and procedures as required to provide
support in enabling emergency food assistance needs to be met.
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. A post-secondary certificate in the related functional area.
Experience: Five years of relevant experiences in IT Infrastructures, IT Support, Telecommunication.
Language: Fluency (level C) in in oral and written communication in Arabic and in English.
KNOWLEDGE AND SKILLS
Good hands-on experience in computer networks and infrastructure.
• Good experience in Microsoft Windows systems
• Technical expertise in Server Hardware and Virtualization
• Good understanding of ITIL v4 framework.
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