Responsibilities
Purpose of the Position:
Provide appropriate and timely opening of case plans by assessing the needs of individuals with protection concerns, developing tailored case plans based on needs, and coordinating with the Case Manager and Mobile Unit Team leader for the appropriate follow-up while creating a climate of trust and care.
Tasks and Responsibilities:
– Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case plan if vulnerability criteria are met.
– Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behavioral, and social factors that affect their psychosocial well-being as well as protection and risk factors
– Conduct visits to assess clients’ living conditions when necessary
– Develop a tailored case plan with the client, based on needs identified during the assessment
– Refer clients to the case manager in order to refer the case to the appropriate services and when necessary accompany them to different service providers
– Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols
– Support in the documentation of cases on the case management platform and ensure that any progress on action plan and any significant change in clients’ psychosocial well-being and overall situation is timely and duly recorded
– Support in ensuring a proper and safe filing and archiving of cases and maintain data confidentiality
– Support the Case Manager on closing cases when objectives in the case plan are met and no further needs are identified
– Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles
– Participate when required in internal case management meetings and bring to immediate attention any case of special/emergency needs to the case management team
– Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing
– Identify and report gaps in the availability and quality of services provided for clients in the target areas
– Ensure strong and articulated coordination with the CM team
Qualifications
-University degree in a related field e.g. Social Work, Psychology, or equivalent is an asset
-1 year of relevant work experience.
-Essential computer literacy (word, excel, and internet)
-Respect and non-discriminatory attitude, empathy
-Strong interpersonal and communication skills
-Reporting skills
-Capacity to work under pressure
-Good knowledge of English
-Previous working experience with INGOs is an asset
Salary and Benefits
– Competitive Salary (As per INTERSOS Salary Scale).
– Social Security.
– Health Insurance.
– Career Development
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