The employer delivers unparalleled supply chain agility and resiliency to supply chains across the globe and works on revolutionizing planning across integrated business planning and the digital supply chain with fast, confident decision-making. The employer combines human intelligence with AI and concurrent planning to help companies plan for any future, monitor risks and opportunities and respond to the pace of change.
Responsibilities
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Act and respond to our customer’s business-critical needs, determining issue root cause and driving plans to rapid resolution
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Provide guidance and consultation to Professional Services during design and development, to best leverage RapidResponse capabilities while delivering a high-quality solution
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Partner cross-functionally within the organization to create and advocate the employer’s best practices throughout the ecosystem
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Drive continuous value for customers ensuring alignment on key business drivers, recommending tactical and strategic improvements, and formulating a roadmap for continued customer satisfaction and adoption
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Create knowledge content such as articles and expert series videos designed for information share and communities of practice in discussion forums
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Provide Subject Matter Expertise to aid in the course and exam development
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Partner with the Product organization to ensure business use cases for new features are well-defined, understood and meet market needs
Qualifications
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Upper-Intermediate communication skills in English, both written and oral
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Minimum 8 years of relevant experience in supply chain management disciplines, and/or business software consulting
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4 years of deep expertise in Supply Chain software (preferably RapidResponse)
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Deep domain knowledge of one or more functional supply chain and planning processes (S&OP, Demand Planning, Master Production Scheduling, and/or Inventory Management)
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High-level understanding of the software development life cycle, and how SaaS organizations deliver software
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Strong functional knowledge of software integration landscape
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Strong functional knowledge of SAP, Oracle, or other ERP systems
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Any Change Management certification is considered an asset
Who can apply?
You can apply if:
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